Managed devices for Meta Quest for Business

Device Insights

In the Device Insights section at the top of the page, you can view the following key metrics:

Monthly Active Devices: Displays the number of devices that have been powered on at least once in the past 28 days. This count excludes devices managed by third-party device managers. By clicking View Device Reports, you can explore trends such as device usage over time.
Requires Update: Shows the number of devices with pending OS updates. This does not include unknown devices. Clicking Update Policy allows you to review and modify OS update policies across all devices in your organisation.
Untrusted Devices: Indicates the number of devices violating at least one security rule. By selecting View Devices, you can dive into detailed security alerts.
Wipe Failed: Displays the count of devices where a wipe attempt has failed. You can retry the wipe process by clicking Retry Wipe.

Additionally, you can click View All Insights to see all recent insights.

Managed Devices

In the Managed Devices section, you can filter and search for devices using criteria such as device group, device owner, and system update status. You can toggle between the All, Setup Complete, and Ready for Setup tabs, and click the download icon to export the device list.

When a device is enrolled in Meta Quest for Business by you or a reseller, it will appear in the Ready for Setup tab. The transition to Setup Complete depends on the mode the device is set up in:

Individual Mode: The device moves to Setup Complete when a user logs in with a managed Meta account from your organisation for the first time.
Shared Mode: The device appears in Setup Complete once an admin logs in with their managed Meta account to apply Shared Mode. After Shared Mode is applied, the admin’s managed Meta account is removed from the device.

By default, any Meta Quest device, including those not purchased by your organisation, will be added to your organisation's Admin Centre if enrolled using a managed Meta account created in your Admin Centre. To change this setting, you can enable Enrolment Lock.

To rename a device, click the options icon next to it, select Edit Device Name, enter the new name, and click Confirm.

Enrol devices in Meta Quest for Business

Before starting, ensure that you are seated, the headset is fully charged, and the device is either new or has been factory reset. Follow these steps to enrol your device in Meta Quest for Business:

Put the Headset On:
- Begin by putting on the headset.
- For guidance on adjusting the fit and feel for Meta Quest 2, Meta Quest Pro, and Meta Quest 3, review the tips provided in the setup process.
Follow On-Screen Instructions:
- Adhere to the initial in-device instructions. Do not download the Meta Horizon mobile app during this process.
- If the device was purchased specifically as a Meta Quest for Business device, select Continue when you reach the "Connect your headset to your organisation" screen.
- If you are repurposing a standard Meta Quest device for Meta Quest for Business, select Connect to your organisation at the bottom of the screen when you see the "Pair your headset to the Meta Horizon mobile app to continue" prompt.
- An 8-digit device code will be displayed on the screen.
Complete Enrolment on Your Computer:
- If you are enrolling a Meta Quest 2 or Pro, remove the headset and complete the next steps on your computer. For Meta Quest 3, you can either view your computer screen in VR while wearing the headset or remove the headset.
- On your computer, log in to the Admin Centre.
- Click Devices in the left menu.
- Select Enrol devices at the top of the page.
- Choose how the device will be configured (independently or using a device profile or group).
- Enter the 8-digit device code displayed in your headset, then click Enrol device.
Finalise Setup:
- In the headset, verify that the device has been successfully enrolled.
- If the device is configured in Individual Mode or managed by a third-party device manager:
  - Select Turn off device if the device is intended for use by someone else with a managed Meta account.
  - If the device is for your own use, select Complete setup for yourself and follow the in-headset instructions. Note that the person completing the setup will need to create a Meta Horizon profile.
- If the device is configured in Shared Mode, select Complete setup and follow the in-headset instructions.

Turn on enrolment lock

Access Enrolment Settings:
- Click Products and billing in the left menu of Admin Centre.
- Select Manage access within the Meta Quest for Business section.
- Click Manage in the Enrolment settings box on the left.
Toggle Enrolment Lock:
- Use the toggle next to Enrolment lock to enable or disable the feature.
Add Devices to Allow List:
- If you wish to allow specific devices to bypass the enrolment lock:
  - Enter the serial number of the Meta Quest device you want to permit.
  - Click Add. Repeat this process for any additional devices you want to include.
- Devices added to the allow list can be set up with a managed Meta account from your Admin Centre, even if they are not already enrolled.
Apply Changes:
- Click Apply to save your settings.

Note: Devices added to Admin Centre before enabling enrolment lock will remain unaffected and do not need to be set up again.

Configure a device independently

If a device is currently configured by a device profile or group

If a device is currently managed by a device profile or group, you can change its configuration to be independent. Follow these steps:

Remove from Device Group (if applicable):
- If the device is part of a device group, you need to remove it from the group before configuring it independently.
Change Configuration:
- Click Devices in the left menu of Admin Centre.
- Select the device you want to configure independently.
- Click the three dots icon in the top right corner and choose Configure independently.
- Review the information provided, then click Confirm.

Wipe a device enrolled in Meta Quest for Business

When you wipe a device enrolled in Meta Quest for Business, all data on the device will be deleted. If you plan to continue using the device, you will need to complete the on-headset setup again.

To wipe a device:

Go to Devices:
- Click Devices in the left menu of Admin Centre.
Select the Device:
- Find the device you want to wipe. You can use filters to speed up your search.
- Click the three dots icon next to the device, then select Wipe device.
Confirm the Wipe:
- Review the information about wiping the device.
- Tick the checkbox to confirm your understanding of the wiping process.
- Click Wipe device.

Release a Device Enrolled in Meta Quest for Business

Releasing a device removes it from Admin Centre. The device will not be manageable in Admin Centre unless it is enrolled again, and all its data will be deleted. The device will be removed from Admin Centre when it reconnects to Wi-Fi.

To release a device:

Go to Devices:
- Click Devices in the left menu of Admin Centre.
Select the Device:
- Find the device you want to release. Use filters to speed up your search.
- Click the three dots icon next to the device, then select Release device.
Confirm the Release:
- Review the information about releasing the device.
- Tick the checkbox to confirm your understanding of the release process.
- Click Release device.
Note: Releasing a device connected to a third-party device manager may take up to two hours to complete.

End device sessions

To end device sessions for devices enrolled in Meta Quest for Business, follow these steps:

Navigate to Devices:
- Click Devices in the left menu of Admin Centre.
Select the Device Source:
- You can end device sessions from Managed devices or Device groups (if you’ve added Shared Mode devices to a device group). If managing sessions from a device group, click the name of the device group.
Choose Devices:
- Tick the checkbox next to the devices whose sessions you want to end.
End Sessions:
- Click Manage devices in the top right, then select End device sessions.
Confirm:
- Click End session.

Note: You cannot end device sessions for devices in Individual Mode or those managed by a third-party device manager.

Customise shared mode session intro steps on a Meta Quest for Business device

Required Intro Steps

Certain intro steps cannot be disabled:

Acknowledge Safety: Users must acknowledge health and safety warnings.
Agree to Terms of Service: Users must agree to the Terms of Service.

Additional required steps when the Shared Mode device has specific apps:

Enable Hand and Body Tracking: Users are prompted to enable hand and body tracking and acknowledge the privacy policy. If not enabled, users will be prompted to enable it when using an app that requires it.
Enable Eye Tracking: Users are asked to enable eye tracking and acknowledge the privacy policy. If not enabled, users will be prompted to enable it when using an app that requires it.

Turn Off Optional Intro Steps

To customise which optional intro steps are shown:

Access Devices:
- Click Devices in the left menu of Admin Centre.
Select Device or Device Profile:
- For a device configured independently in Shared Mode: Click the name of the device.
- For a Shared Mode device profile: Click Device profiles in the left menu, then click the name of the device profile.
Go to Device Experience:
- Click the Device experience tab.
Customize Intro Steps:
- Click Session intro.
- Use the toggles to turn optional steps on or off. Optional steps include:
  - Wake Controllers: Ask users to confirm that controllers are connected.
  - Adjust Device Fit: Guide users on how to properly fit the device.
  - Create a Session Passcode: Ask users to create a passcode to resume their session after a break. Learn more about passcodes and security settings.
  - Launch Tutorial: Start the Shared Mode tutorial.
Save Changes:
- Click Save.

After completing the intro steps, users will select which app to open (from the apps you've added) unless you have enabled a single-app experience.

Add a custom logo to Shared Mode devices

Access Devices:

Click Devices in the left menu of Admin Centre.

Select Device or Device Profile:

To add a custom logo to a device configured independently in Shared Mode: Click the name of the device.
To add a custom logo to a Shared Mode device profile: Click Device profiles in the left menu, then click the name of the device profile.

Go to Device Experience:

Click the Device experience tab.

Add Custom Logo:

Click Custom logo.
Either drag and drop your logo file into the upload area or click to select the file from your device.

Preview and Save:

Check the preview on the right to ensure it looks correct.
Click Save to apply the custom logo.

Manage access to on-device settings for Shared Mode devices

Access Devices:

Click Devices in the left menu of Admin Centre.

Select Device or Device Profile:

To limit access for a device configured independently in Shared Mode: Click the name of the device.
To limit access for a Shared Mode device profile: Click Device profiles in the left menu, then click the name of the device profile.

Go to Device Experience:

Click the Device experience tab.

Limit Access:

Click Limit access to on-device settings.
If you haven’t already created an admin passcode, you will be prompted to do so.

Configure Settings:

Use the toggles to specify if the admin passcode is required to change Wi-Fi settings, reset the boundary, or enable USB debugging.

Save Changes:

Click Save to apply your settings.

Useful Links

Device insights for Meta Quest for Business

Networks and certificates for Meta Quest for Business